Reshaping IT Services in DevOps World

Reshaping IT Services in DevOps World

 

Overview

Breakthroughs in technology infrastructure space through the cloud is only the starting point of a massive shift, it is needless to say there will be a wide array of services & related competencies needed to make the shift. To embrace the change and leverage technological & cultural advancement, it is important to reshape IT services for the modern ecosystem. DevOps evangelists, start-ups and communities have crafted a path, but we need to look at setting the strategic direction, planning for next-generation operating models, and setting out for a multi-dimensional transformational journey.

In this blog we would like to dig deeper into the next-generation operating models, keeping in view the talent shortage, shortening the lifespan of DevOps tools and growing demand for new competencies. While exploring the new operating models, the goal is to make it simple, yet impactful for organizations to get around, experiment and explore new possibilities and avoid the hassle of looking out for a talent pool every time there is a new capability, tool or competence needed.

Looking ahead – Adding more people, more competencies or more certifications is unlikely to solve the competence gap in an already stretched demand-supply ecosystem. With more and more companies and industry segments moving into cloud computing and modern technology areas, the crisis will be deepened. To build a sustainable operating model, we must look at new opportunities for service providers, and outsourcing companies.

Exploring a new context for IT Service providers and an exciting operating model for the organization to look at, introducing innovative ways to engage with IT service providers, in the new context. Today, DevOps as a service might be at its inception stages and it has great promise. We have a number of options based on organization preference. Instead of using a service offering for one big transformation, or onboarding once in a year or once in a multi-year, why not have it as an option for a month or even a day? Let’s explore this further.

What is fueling the interest in DevOps as a Service

Many companies have embarked on the journey of next-generation IT services, and while we witness some commonalities in their journey and challenges which are fueling the need for DevOps as a Service model, especially

  • Cost structure and the existing economics, we can’t keep adding up the fixed cost to products so the notion of having the right-sized team inhouse for building DevOps capability to support everything we do is highly unlikely to be achieved
  • An array of competence and skill set are needed and the ever-increasing lead-time to onboard the required talent under one roof.
  • It’s no longer about a non-Core function which was IT services, baked at the side with a bunch of in-house resources or outsourced for cost efficiency purposes. DevOps is needed and if not done right will impact revenue.
  • Multiple independent and siloed initiatives inhouse, provides speed and focus to improve the existing setup but fails to organize themselves effectively for long-term sustainable impact
  • Risk, the marketplace for DevOps tools is an attractive proposition but it brings challenges. Without focused control measurement, it is highly likely we would either create reliability issues or burnout /overhead within SRE & DevOps teams

Changing context, new opportunity for IT service providers  

Traditionally the IT service providers have operated with M-Models and U-Models, it’s time for them to rethink that approach, long-term outsourcing contracts are less likely to happen. How do we onboard to a DevOps as a Service model then? What value creation is expected?

  • Infinite bandwidth and Zero-latency – When we connect the demand and supply value chain in a T-Model approach like Uber, we create possibilities of the abundance of talent through optimal use. DevOps Engineers and SREs interact with potential clients through a digital platform.
  • General Purpose Pipelines & Services – Some of the needs are fundamental, general-purpose, and reusable. These services provide horizontal support. Not every company should struggle to hire talent, there must be a better way to get this.
  • Small and Medium Business Services – “Think small first” approach to technology onboarding and related services. The big companies have an unfair advantage and access to the talent pool, unfortunately, this poses a challenge to the survival of small/medium businesses
  • High-performance Community collaboration hubs – Most will need a pulsating environment by, with, and for entrepreneurs. DevOps as a service with a community around it creates a possible futuristic approach.

 

Reshaping our operating Model to embrace DevOps as a Service

To ensure we move the needle in the right direction and shape up the operating model to embrace DevOps as a service, we need to be prepared to address some of the associated challenges, primarily cost structure & portfolio streamlining for such a service. Existing IT services companies could correlate the portfolios with the business need of different segments, some ideas to build upon this perspective are as follows

  • DevOps as a service portfolio for small & medium enterprises may consist of special purpose DevOps services, express services, and expansion/modernization services. The monetization of such services should be proportionated to the number of users typically not hurting the margins for small businesses, a licensing model for such services could be experimented with based on several consumers rather than complex service contracts.
  • DevOps as a service portfolio for mature enterprises may consist of an ‘innovator’, a ‘Centre of expertise’, and an ‘engine for change’. An outcome-based pricing model for such services based on “Enterprise Zones” or “Business Unit Zone”, from first generation to next generation and mapping the optimized outcome of each of the zones tangibly to cut the ‘long tail’ of under-performing business zones
  • DevOps as a service portfolio for reliability & security may consist of a distinct emphasis on critical infrastructure for the regulated segment. Risk and reward sharing model. Strict SLAs and high focus on predicting, detecting and recovering.
  • DevOps as a service portfolio for the Community may consist of free or subsidized offerings for community ventures. To broaden the services for the greater good.

Metrics & Service Levels for transforming IT service models

The choices of DevOps as a service portfolio are wide and at inception stages. Imagining the future of such service would mean we keep ourselves accountable to the business objective in the long term. Organizations will need to adapt to the changing demands, aspirations, and expectations of end users & our customers, with some key service level indicators in mind, outlined as follows

  • Modularity, sharing, and reuse
  • Responding in real-time to user demand
  • Next–Generation Experience
  • Reduced Risk

Conclusion 

Shift towards a large proportion of DevOps as Service contracts to enhance the mobility of talent and make it accessible to all, might be the greater good in making. Radically dismantle the 9 to 5 model and create an ecosystem of user & customer-based services. We will explore more dimensions of DevOps as a Service in our next blog and stay tuned for an update from us, we always look for feedback – complete the survey and win to collaborate with our leadership team on the next blog

 

 

 

 

 

 

 

 

 

DevOps Summit, Canada – Adding Elements of Fun!

Have you ever thought of sharing your secrets, how to win? Our DevOps leaders have crafted some games where we work together to assess DevOps winning strategies. We invite you to co-create outcome through DevOps and have fun together! Introducing Maximize your score, DevOps Pipeline and Byte Ground Lite, DevOps Game. 

Starting Nov 8th more than 500 leaders from DevOps business, technology and start-up communities will come together virtually from 15+ countries to build a dialog and advance the next frontier of DevOps. Each day in the two-day program will have in-depth focus on future perspective, forward-thinking talks, outlining concreate ideas and pathways  

Introducing new ways to learn together in a collective ecosystem is exciting! Let’s take a quick look on the two sessions which helps us steer DevOps thinking one step further. 

Maximize your score – DevOps pipeline  

The fundamental principle of DevOps is the continuous delivery (CD) of value. Development teams can automate the process and ensure quality and safety for continuous compliance by architecting and building Continuous Integration (CI) and Continuous Delivery (CD) pipelines.  

A mindset shift is required to achieve the necessary level of reliability and performance of our pipeline. We must treat our pipeline is like our end product; hence the quality of our pipeline needs to be on the top and always be evaluated. The idea is to start small and start using a pipeline scorecard to measure your pipeline performance and growth. 

This workshop will help you navigate this new approach to creating a CI/CD pipeline with a scorecard. In particular, you will learn about:  

  • Why must we have a DevOps pipelines scorecard?  
  • How to build quality in the CI/CD system with a scorecard to cope with growing CD adoption in your organization?  
  • How to use pipeline scorecard and ensuring your CI/CD is resilient, performant, and scalable.  

Who you expect to meet:  

  • SRE, IT Professionals 
  • Developers 
  • DevOps Engineers
  • DevOps Architects   

How do you prepare:  

  • Laptop with at least 8 GB RAM  
  • VirtualBox installed, see instructions to install here: https://www.virtualbox.org/wiki/Downloads  
  • Vagrant installed; see instructions to install here: https://www.vagrantup.com/downloads.html  (only  if using Windows 10 or Windows 8 Pro)
  • Disable Hyper-V, see instructions to disable here: https://www.poweronplatforms.com/enable-disable-hyper-v-windows-10-8/  
  • GitHub account.  

Byte Ground Lite – DevOps Game 

The essence of the game is to execute IT pipelines (both SDLC and ITSM); the pipelines will be enhanced at each stage (there are 4 stages); improvements will be visible at end of each stage as metrics get updated and displayed. The game has been played by multiple organizations (and individuals, even academics) both online and offline (we used to conduct sessions in-person pre-COVID)  

Who you can expect to meet at the session: 

Any number of people can participate from Developers, DevOps Engineers, SRE, Management professionals to ITSM Teams, everyone is invited, given that the game will be played standalone by each participant entirely online; highly scalable, does not require active collaboration across participants  

Game rules will be covered by me at the beginning of the game play, and if anyone has any query thereafter during the session in brief:  

  • There are 4 stages or rounds; IT landscape consists of a set of applications, and infrastructure on-premise (round 1)  
  • Participants have to pick up tickets from the rolling ticket queue (3 ticket types – changes or fixes, incidents, high severity incidents)  
  • Participant has to resolve at least 3 tickets each round with the last one being a high severity ticket to jump to next round  
  • Pipelines in round 1 simulates waterfall across Dev, QA, Ops or ITSM teams  
  • Pipelines in round 2 add on in-sprint automation, TDD and test automation (Agile Dev)  
  • Pipelines in round 3 add on cloud infra and service-based apps, infra and release automation (Agile Ops)  
  • Pipelines in round 4 add on ITSM automation (AIOps) and chaos tests, gradually leading to autonomous pipelines  Participants end up with any of the 3 badges: Workhorse, Rockstar, The Yogi  

How do you prepare:  

Pre-requisites include a laptop/ desktop with internet connection; game will be hosted on  itch.io, hence the site should be given permission for access from participant’s computer, b. Programming is replaced by simple maths problem solving; hence, participants may use a calculator during game play  

As DevOps Summit agenda unfolds we bring more information on the schedule, meanwhile you can subscribe to our social channels to remain updated. This time we have limited number of seats, so register before spots are available, registrations are open! 

DevOps Summit, Canada brings new featured events

Latest updates of DevOps Summit Canada are here, we are excited to introduce new featured events on the program agenda. These new events reflect the values of our community, and we continue to foster collective wisdom to bring innovative ideas, improved perspective, and cross-functional collaboration

Tabletop discussion

Tabletop discussions are often steered for simulated emergency. We will bring the tabletop discussion for three outline topics where we encourage the summit registrants to engage in the conversation & build perspective. Anyone attending the summit can pull the chair and participate in the active room (the capacity is limited to 12 participants at a time). Every topic will have leaders assigned by the organizing committee. We will bring out a whitepaper outlining our findings after the summit as a crowdsourced artifact.

The topics for this year are DevSecOps, Ops to SRE and one ad Hoc topic which can be chosen by the participants during the summit.

Firechats

A fireside chat is an informal yet structured interview between a moderator and a guest. We present a unique opportunity to learn from individual experiences of leaders. The sessions are thought provoking and will compel us to steer larger dialog around tough questions around DevOps. The DevOps backstage stories and insights are unique and inspiring. We have outline two firechats with eminent leaders like Prasath Kumar Ramachandran from SAP labs, India, and Ramesh Parameswaran from WinDocks, U.S.

Industry reports

It has been fascinating to witness plenty of insights from DevOps community. While technology has been transforming our industry for quite a while, at DevOps Summit, Canada we realized the increasing role of DevOps insights and reports. This time we bring industry experts to talk about various DevOps reports & its impact on key trends, product features and most-desired skills. We bring the following experts and the industry reports for you

  • Upskilling Report 2021 – DevOps Hybrid Skills in the era of Digital 2.0 : Presenter Biswajit Mohapatra, Partner, Executive Director IBM
  • SRE Report 2021 – How to be establish SRE Capability in organizations? : Presenter Nivarti Jayaram, Chief Data Officer, Societe Generale
  • Upskilling Report 2021 – DevSecOps Upskilling in the new world order : Presenter Dheeraj Nayal, Region Head – APJ & Middle East & Africa, DevOps institute

Product crowdsourcing

Do you know more than 60% of the registrants this year would like to participate in crowdsourcing initiatives? It is exciting times; we are seeing registrants are from several DevOps communities around the globe. DevOps product innovation can be strategically benefit, we all could work to build new perspectives together. Bring your own DevOps feature and get new insights and enhance your brand visibility. Come join us as one of our partners, create excitement about roadmap, new feature ideas and validate them early, send enquires at info@capitalcarbonconsulting.com, our team will get back to you!

Next update soon, stay tuned!

 

DevOps Summit Canada – 2021 at a glance

About DevOps Summit, Canada 2021 

Starting Nov 8th more than 500 leaders from DevOps business, technology and start-up communities will come together virtually from 15+ countries to build a dialog and advance the next frontier of DevOps. 

Each day in the two-day program will have in-depth focus on future perspective, forward-thinking talks, outlining concrete ideas and pathways  

  • Enhancing stewardship of the  global communities of DevOps  
  • Exploring disruptive ideas around emerging technologies and its convergence with DevOps (examples Cryptocurrency & Blockchain for DevOps, MLOps roadmap, Open Banking & DevOps, LowCode & NoCode convergence with DevOps )  
  • Advancing collaboration through crowdsourcing and new ways of user testing, feature validation and publishing roadmaps  
  • Assess latest strategic trends, research and industry reports though Industry spotlight sessions 
  • Driving engagement and learning through gamification 

Key Contributors  

The Summit offers opportunity to take part in discussions with CxO, Next-Gen Entrepreneurs and DevOps Community Leaders. We are joined by thought leaders from various DevOps Communities around the globe including Canada, DevOps Community of Practice led by Garima Bajpai, DevOps Online Summit led by Tom Henrickson, North America DevOps Group, DevOps Institute Ambassadors, Metis Community led by Elena Sinelnikova, Testoper community led by Kader Khan and many more  

We are accompanied by Entrepreneurs from DevOps ecosystems including Helen Beal, Rajesh Razdan, Mitthan Meena, Neelan Choksi, Bruno Andrade and many other. 

Who attends DevOps Summit, Canada  

Our attendees include Automation Architects, DevOps Engineers, Research Associates, Head of Software Delivery, DevOps Manager, Manager of DevOps Engineering, Product Manager, Principal Consultants, Technical Managers, Site Reliability Engineers, Data Engineering Managers, Agile Coaches, CxO and similar profiles  

Top industry reports, trends and research  

With our Industry experts, we will present in-depth analysis on macro factors influencing DevOps landscape including emerging tools & practices, key metrics, skills and financial analysis. Industry reports will be presented by DevOps leaders like Biswajit Mohapatra from IBM, Nivarthi Jayaram author of Unlearning, Dheeraj Nayal from DevOps Institute  

 

“Bring your own DevOps Feature” 

Do you know more than 60% of our attendees are willing to contribute to managed crowdsourcing initiatives? Would you like to bring your idea for validation, there are many experts ready to contribute, collaborate and provide feedback. 

At the summit you have the opportunity to get feedback on your DevOps idea/feature from people who have never seen it before and may provide new insight! You might be able to find collaborators for your projects by engaging and networking with the participants. You will also get a chance to meet investors like Vibhuti Gandhi, if you have an idea to advance the thought leadership of DevOps tools, practices or communities, we welcome you to participate in the “Bring your own DevOps Feature”  (condition apply*) 

Next Frontier sessions, two-fold benefit  

The two-fold benefit to attend the summit, many futuristic sessions for professional development, enroll to certifications to advance your DevOps career, learn from Industry leaders. We also have sponsors who are looking for skilled DevOps specialists, interact with prospect recruiters  

Some of the key topics which can help you develop new perspectives for DevOps  

Gamification, experiential learning & fun  

DevOps Summit offers gamification sessions and workshops, a great option for participants who are ready to unlearn and collectively explore new ways! DevOps did not happen by chance, it is about coming together to build new knowledge, contribute to exciting projects and inspire others through new ideas. We are bringing out of the box gamification sessions and workshops, to outline a few  

  • Chaos Engineering Workshop by Gremlin 
  • Live gamification for DevOps cultural transformation by Manas Shome 
  • Assessment on open-source tools for DevOps Practices Implementation by Mitesh Soni 
  • How’d you automate testing of modern system built on Websockets & GraphQL by Siva 
  • DevOps Pipeline with Scorecard by Najib Razduan 

Sponsors 

This time we bring Checkpoint, DigitalOnUs and Gremlin as our gold sponsors! If you are looking for investing in DevOps community events, checkout our sponsorship section!

As DevOps Summit agenda unfolds, we bring more information on the schedule, meanwhile you can subscribe to our social channels to remain updated. This time we have limited number of seats, so register before spots are gone, registrations are open! 

Contact us  

Email – info@capitalcarbonconsulting.com 

Slack Channel 

Automation to AI

Automation to AI

Automation only reduces the toil we are thinking about, AI finds ways to reduce future toil before it becomes toil.

At a Crowd Chat Event, which took place onSeptember 5, 2020, DevOps Summit Canadaorganized a discussion circle exploring thisexact collaborative ideology. Many highlyrespectable DevOps Professionals attendingthis discussion, which was also relayed ontothe Twitter platform to encourage aworldwide conversation. The panelistsparlayed in the possibilities of adopting AIinto the methodology of DevOps throughinquisitive questions posted allowing anopen discussion of personal and documentedexposures to the required necessitiesinvolved in adopting an extended AImethodology for the DevOps Community.

WhitePaper

Thank you for your interest in the Observability & Resource Optimization Workshop on June 23rd by IBM. Please fill out the form with your business contact information.

    1.  
    2. IBM may use my contact data to keep me informed of products, services and offerings:



    3. you can withdraw your marketing consent at anytime here:ibm/marketingoptout. Also you may unsubscribe from receiving marketing emails by clicking the unsubscribe link in each email. More information on our processing can be found in the IBM Privacy Statement. By submitting this form, I acknowledge that I have read and understand the IBM Privacy Statement. Also, I understand that IBM may take group photos or perform live streaming during the event for promotional purposes.

    Unsubscribe from Marketing by IBM click here for Opt-Out request.

    Thank you for your interest in the Observability & Resource Optimization Workshop by IBM. Please fill out the form with your business contact information.

      Resource Optimization Workshop Registration
      1.  
      2. IBM may use my contact data to keep me informed of products, services and offerings:

      3. you can withdraw your marketing consent at anytime here:ibm/marketingoptout. Also you may unsubscribe from receiving marketing emails by clicking the unsubscribe link in each email. More information on our processing can be found in the IBM Privacy Statement. By submitting this form, I acknowledge that I have read and understand the IBM Privacy Statement. Also, I understand that IBM may take group photos or perform live streaming during the event for promotional purposes.